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MARFAA Authentic – Terms and Conditions
Effective Date: 1st January, 2026
Contact Email: info@marfaaauthentic.com
Welcome to MARFAA Authentic. By accessing or using our website, purchasing our products, or engaging with any of our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. General Use
MARFAA Authentic operates an online fashion retail platform offering premium streetwear and lifestyle apparel. You agree to use this website solely for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the platform.
2. Products and Availability
All products displayed on MARFAA Authentic are subject to availability. We reserve the right to update, modify, or discontinue any product, collection, or pricing at any time without prior notice.
3. Orders and Payments
All orders placed through our website are subject to confirmation and acceptance. Payments must be completed using our approved payment gateways. MARFAA Authentic reserves the right to cancel or refuse any order where fraud, unauthorized transactions, or misuse of payment methods is suspected.
4. Shipping, Returns, and Refunds
Shipping timelines, return eligibility, and refund processes are outlined in our Shipping, Returns & Refunds Policy. By placing an order, you acknowledge and accept these terms.
5. Product Representation
We make every effort to display product colors, details, and descriptions accurately. However, variations may occur due to lighting, screen settings, or manufacturing processes. Such variations do not constitute defects.
6. Limitation of Liability
MARFAA Authentic shall not be held liable for indirect, incidental, or consequential damages arising from the use of our website, delays in shipping, product misuse, or third-party service interruptions.
7. Intellectual Property
All content on this website, including logos, designs, images, text, and graphics, is the intellectual property of MARFAA Authentic and may not be copied, reproduced, or distributed without prior written consent.
8. Privacy
Your use of this website is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
9. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Federal Republic of Nigeria.
MARFAA Authentic Privacy Policy
Effective Date: 1st January, 2026
1. Introduction
At MARFAA Authentic (“MARFAA”, “we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.
By accessing our website or purchasing our products, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect personal information through account registration, order checkout, customer support interactions, and website usage. This may include:
- Personal Information: Full name, email address, phone number, billing and shipping address.
- Order Information: Products purchased, order history, payment confirmation (excluding full card details).
- Account Details: Login credentials and preferences (if you create an account).
- Communication Records: Emails, messages, and customer service requests.
- Usage Data: IP address, browser type, device information, and website interaction data collected via cookies.
3. How We Use Your Information
Your information is used to:
- Process and fulfill orders.
- Communicate order updates, confirmations, and customer support responses.
- Improve our website, products, and user experience.
- Prevent fraud and unauthorized transactions.
- Comply with legal and regulatory requirements.
We do not sell, rent, or trade your personal information to third parties.
4. Data Sharing and Disclosure
Your data may be shared only with:
- Internal team members for order processing and customer support.
- Trusted third-party service providers such as payment processors, delivery partners, and website hosting services, strictly for operational purposes.
- Legal or regulatory authorities when required by law.
All third parties are required to handle your data securely and confidentially.
5. Data Security
MARFAA Authentic uses industry-standard security measures to protect your information, including:
- Secure servers and encrypted connections (SSL).
- Restricted access to sensitive information.
- Routine system monitoring and updates.
While we take reasonable precautions, no online transmission or storage system is completely secure. You provide information at your own risk.
6. Data Retention
We retain your personal data only for as long as necessary to:
- Complete transactions and provide services.
- Meet legal, accounting, or regulatory obligations.
- Resolve disputes or enforce our policies.
You may request deletion of your data, subject to applicable legal requirements.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Correct inaccurate or outdated information.
- Request deletion of your personal data.
- Opt out of promotional or marketing communications.
To exercise any of these rights, contact us at info@marfaaauthentic.com.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality, analyze traffic, and improve performance. You may disable cookies through your browser settings, though this may affect site functionality.
9. Third-Party Links
Our website may contain links to third-party websites or social platforms. MARFAA Authentic is not responsible for the privacy practices of these external sites. Please review their policies separately.
10. Children’s Privacy
MARFAA Authentic does not knowingly collect personal information from individuals under the age of 16. If such data is identified, it will be promptly removed.
11. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. Continued use of our website constitutes acceptance of the updated policy.
12. Contact Information
For questions, concerns, or data requests, please contact:
- Email: info@marfaaauthentic.com
MARFAA Authentic
Freedom From Limits
By using our website or submitting your information, you consent to the practices outlined in this Privacy Policy.
MARFAA Authentic Cookie Policy
Effective Date: 1st January, 2026
1. Introduction
This Cookie Policy explains how MARFAA Authentic (“MARFAA”, “we”, “us”, or “our”) uses cookies and similar technologies on our website (“Website”). Cookies help us provide a smooth, secure, and personalized shopping experience.
By continuing to browse or use our Website, you consent to our use of cookies as described in this policy. You can manage or disable cookies at any time through your browser settings.
2. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and analyze user behavior.
3. Types of Cookies We Use
-
Strictly Necessary Cookies
These cookies are essential for the Website to function correctly. They enable core features such as secure checkout, account login, and navigation. Without these cookies, certain services cannot be provided. -
Performance and Analytics Cookies
These cookies collect anonymized data about how visitors use our Website, such as pages visited, time spent on the site, and traffic sources. This information helps us improve site performance and usability.
Examples: Google Analytics, Meta (Facebook) Pixel. -
Functionality Cookies
These cookies allow the Website to remember your preferences, such as language, region, or previously viewed products, providing a more personalized shopping experience. -
Advertising and Targeting Cookies
Advertising cookies may be used to deliver relevant ads and promotional content based on your browsing behavior. These cookies help us measure the effectiveness of marketing campaigns.
4. Third-Party Cookies
Some cookies on our Website may be set by trusted third-party s
MARFAA Authentic – Shipping, Returns & Refunds Policy
At MARFAA Authentic, we are committed to delivering premium fashion pieces with care, transparency, and efficiency. This policy outlines our shipping process, return eligibility, and refund terms. By placing an order on our website, you agree to the conditions stated below.
1. Shipping Policy
MARFAA Authentic delivers products to customers across Nigeria. All orders are processed and dispatched using trusted third-party logistics and courier partners.
Delivery timelines may vary depending on location, courier availability, weather conditions, public holidays, or other operational factors beyond our control. However, customers should generally expect delivery within 3–7 working days from the date of dispatch.
Once an order has been handed over to the courier service, delivery responsibility rests with the shipping partner. MARFAA Authentic is not liable for delays, damages, losses, misdeliveries, or service failures caused by third-party logistics providers.
Customers are responsible for providing accurate and complete delivery information at checkout. MARFAA Authentic will not be held liable for failed or delayed deliveries resulting from incorrect or incomplete address details.
2. Returns Policy
Returns are accepted strictly within 3 to 7 days of delivery and are subject to review and approval.
To be eligible for a return, items must:
- Be unused, unworn, and unwashed
- Be in original condition with tags intact
- Be returned in original packaging
- Be in resalable condition
- Be returned within the approved 3–7 day window
Items that have been worn, washed, altered, damaged, or returned outside the stated timeframe will not be eligible for return, exchange, or refund.
3. Non-Returnable Items
For hygiene, safety, and brand integrity reasons, the following items are non-returnable and non-refundable:
- Items that show signs of wear or use
- Items without original tags or packaging
- Discounted, promotional, or clearance items
- Items returned after the 7-day return window
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect at the point of delivery, you must notify MARFAA Authentic within 24 hours of receiving your order.
Customers are required to provide clear photos or videos showing the issue, including the item and its original packaging, to support their claim. Requests submitted outside this timeframe may be declined.
Once verified, MARFAA Authentic may, at its discretion, offer a replacement, store credit, or refund depending on product availability and the nature of the issue.
5. Refunds
Approved refunds will be processed after returned items have been received and inspected, where applicable.
Refunds may be issued via the original payment method or as store credit, at MARFAA Authentic’s discretion.
Shipping fees are non-refundable, except where the return is a direct result of an error on our part.
6. Indemnification
By purchasing from MARFAA Authentic, you acknowledge and agree that MARFAA Authentic shall not be held liable for losses, delays, damages, or inconveniences caused by third-party courier services or unforeseen logistics challenges.
You agree to indemnify and hold MARFAA Authentic harmless against claims arising from courier-related issues beyond our control.
7. Contact Information
If you have questions or concerns regarding shipping, returns, or refunds, please contact us through our official support channel:
- Email: info@marfaaauthentic.com
By completing a purchase on MARFAA Authentic, you confirm that you have read, understood, and agreed to this Shipping, Returns & Refunds Policy.
MARFAA Authentic
Freedom From Limits